Privacy Policy
Your privacy matters to us – read how we protect your information
Introduction
Harish Tours & Travels ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our taxi and cab services in Mahabaleshwar, visit our website, or contact us via phone, email, or WhatsApp.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, pickup/drop location, and travel details.
- Booking Information: Date, time, vehicle preference, number of passengers, and special requests.
- Communication Data: Any information you provide when you call, email, or message us on WhatsApp.
- Website Usage Data: IP address, browser type, pages visited (if you interact with our website forms).
How We Use Your Information
We use the information we collect for the following purposes:
- To process and confirm your taxi bookings.
- To communicate with you regarding your trip, including pickup confirmations and driver details.
- To improve our services and customer support.
- To send you important updates about service changes or safety information (only if you have opted in).
- To comply with legal obligations (e.g., record-keeping for transportation services).
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following limited circumstances:
- With our drivers and operational staff: Only to facilitate your ride (e.g., sharing pickup location and phone number with your assigned driver).
- Legal requirements: If required by law, court order, or government regulation.
- Service providers: Third-party services like email platforms (e.g., FormSubmit) that help us receive your enquiries – they are contractually bound to protect your data.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All data transmitted via our website forms uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking records are typically kept for 12 months for operational and safety purposes.
Cookies & Tracking
Our website does not use tracking cookies for advertising. However, we may use essential cookies to enable basic website functionality. You can disable cookies in your browser settings, but some features may not work properly.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it immediately.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access and obtain a copy of your data.
- Request correction of inaccurate information.
- Request deletion of your data (subject to legal obligations).
- Object to or restrict certain processing activities.
To exercise any of these rights, please contact us using the information below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
- Phone: +91 85540 87347
- WhatsApp: +91 75886 74517
- Email: harishtoursandtravels01@gmail.com
- Address: Main Market, Mahabaleshwar, Dist. Satara, Maharashtra - 412806
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.